The BeaconCTX Way
BeaconCTX saves you time and frustration, so you can focus on what you do best, at no cost to you!
Our Model
Vendor Neutral Agency
Customer Advocacy
Our #1 core value is “100% Commitment to Customer Success,” and being a vendor neutral agency allows us to always champion our customers’ best interests, not the provider’s. This is in stark contrast to the “direct sales” model that many companies leverage to procure services.
Convenience
BeaconCTX serves as a single source for procurement, implementation, and support for multiple providers, which is a huge convenience and time savings for our customers. We play the “General Contractor” role in our customer engagements.
Our model ensures we’re motivated to deliver an outstanding Customer Technology Experience for as long as you’re a customer.
BeaconCTX is compensated on an ongoing basis by the provider you choose to do business with, for helping you select, implement, and support your chosen solution.
The support we provide almost always comes at no additional cost to our customers.
Great Partnerships
We have access to an extensive, extended team of resources that ensures we can bring the right resource to the table, for any of our customers’ telecom and cloud services needs, at any time.
TSD Partners
BeaconCTX partners with the biggest and best TSD’s (Technology Services Distributors) in the marketplace, including Intelisys, AppDirect, Avant, and Telarus.
Provider Partners
Our Proven Process
Your Guide
As a guide, a BeaconCTX Team Leader will work with you to understand your current environment and assess your needs.
1. Discover: Needs Assessment
Your Advocate
As an advocate, a BeaconCTX CXM (Customer Experience Manager) will champion your best interests and deliver an outstanding customer technology experience, throughout the customer lifecycle.
Alternative Consulting Model
- Discover
- Build
- Maintain
As Your Guide, we’ll help discover your current environment, and we’ll become familiar with your unique needs.
As Your Advocate, we’ll build a comprehensive asset inventory, which will serve as the foundation of a great support experience, and then we’ll maintain that solution throughout the consulting engagement.
Our Difference
Our Difference is Our People
We understand how critical it is for you to have the right team in your corner to drive positive technology outcomes, so you can focus on what you do best.
Experience
In Malcolm Gladwell’s book Outliers: The Story of Success, he outlines that it takes approximately 10,000 hours of intensive practice to master complex skills.
Determination
Our core values reflect the spirit and dedication of our team—a group that’s intrinsically motivated to go above and beyond in support of our customers.
Our success in delivering results starts with our people. At BeaconCTX, we hire and retain talented individuals who align with our core values and excel at providing a highly personalized and professional customer technology experience, building lifelong customer relationships in the process.
Motivation
Aligned with Beacon’s core values, each team member is intrinsically motivated to serve our customers at the highest level. Additionally, the BeaconCTX compensation package is intentionally designed to prioritize our customers’ best interests.
Our Team Leaders, who serve as “The Guide”, have a “lifetime” commitment to support you for as long as you’re a customer.
Our Customer Experience Managers (CXMs), who serve as “The Advocate,” are incentivized not only to provide exceptional care, but also to prioritize key customer initiatives and complete your projects on time.
All BeaconCTX team members benefit from additional incentives specifically crafted to maintain team stability, which ensures a seamless customer technology experience. We understand how disruptive constant account team turnover can be — BeaconCTX solves this problem for our customers!
Our Unique Approach
Outcomes over Outputs
We focus on achieving results for our customers, not activity that may or may not lead to results.
Scrum “Sprints” and Daily Standup Meetings
Team Design
Our #3 core value is “Partnering with People to Drive Results.”
The BeaconCTX team embraces the “6 Conditions Team Framework”, and we work with a professional team coach, Kim Baker, to ensure we’re equipped to facilitate great outcomes from partnerships that include our customers, their providers, and BeaconCTX.
Our goal is to help disparate entities work well together, to enable positive customer outcomes. We facilitate these successful outcomes so our customers can focus on what they do best.
“Ways to Drive Results”
We have developed our own philosophy on how to best drive results for our enterprise and mid market customer stakeholders, which also embraces our #3 core value “Partnering with People to Drive Results.”
The “Ways to Drive Results” philosophy embraces verbal communication, accountability, detail orientation, and group alignment, to best position us to effectively advocate for our customers.
